50five, your first stop shop

Questions? Contact us!

Our customer service is here 7 days a week to answer any question.

We're happy to help you with questions and advice about any smart home product, before or after purchase. If you need more in-depth assistance, one of our experts will contact you to discuss it by phone.

Order and Delivery

I cannot find my confirmation e-mail. Where is it?

I did not receive my Track and Trace number. Why?

What delivery time can I expect?

What do I do if I am not at home when my parcel arrives?

How to recognize products proposed by our business partners?

Payment methods

What’s included in the price?

How can I pay?

What kind of coupon codes can I get?

How can I use my coupon code?

Warranty

What is the 55 days trial period?

What does the warranty consist of ?

What is the warranty period?

What are the warranty limitations?

Returns and complaints

What can I do if my product is defective or I have another complaint?

55-day return policy

Original packaging and packing slip

Free return with prepaid shipping label

Track & Trace with return shipments

What happens if the product is damaged by incorrect use?

What is the return address?

 

Can’t find an answer? Contact us!

Send a question

You can easily submit your question or comment via our contact form. It will be stored in your account.

Send a message

Call support

0330 777 2755

Monday – Friday: 7:00 - 21:00
Saturday – Sunday: 8:00 - 17:00

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Chat with customer care on Facebook Messenger during our business hours.

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