50five, your first stop shop

Questions? Contact us!

Our customer service is here 7 days a week to answer any question.

We're happy to help you with questions and advice about any smart home product, before or after purchase. If you need more in-depth assistance, one of our experts will contact you to discuss it by phone.

Order and Delivery

I cannot find my confirmation e-mail. Where is it?

I did not receive my Track and Trace number. Why?

What delivery time can I expect?

What do I do if I am not at home when my parcel arrives?

How to recognize products proposed by our business partners?

Payment methods

What’s included in the price?

How can I pay?

What kind of coupon codes can I get?

How can I use my coupon code?

Warranty

What is the 55 days trial period?

What does the warranty consist of ?

What is the warranty period?

What are the warranty limitations?

Returns and complaints

Why is it really important to delete the personal data stored on your product ?

What can I do if my product is defective or I have another complaint?

How to return my order?

What does a “55-day return policy “ mean?

Original packaging and packing slip

How does the free return with prepaid shipping label work ?

Track & Trace with return shipments

What happens if the product is damaged by incorrect use?

How will I be reimbursed?

Promotional terms and conditions

Free Amazon Echo Dot or Amazon Echo Plus when you buy and install your boiler through 50five

Free Boiler Service worth £70 when you buy a Nest Learning Thermostat with installation through 50five

Can’t find an answer? Contact us!

Send a question

You can easily submit your question or comment via our contact form. It will be stored in your account.

Send a message

Call support

0330 777 2755

Monday – Friday: 7:00 - 21:00
Saturday – Sunday: 8:00 - 17:00

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