50five, your first stop shop
Order and Delivery
If possible, the courier will leave the package with your neighbour.
Otherwise, he will leave a notification card in the mailbox and drop off your parcel at the nearest GLS ParcelShop.
All prices listed in our shop include VAT. Shipping is free, and returns within 55 days are free. Orders placed before 8:00 PM are dispatched the same day. In short, the price shown is the total price.
There are different types of coupon codes: a discount can exist of a percentage or a certain amount of money. The code could be a discount on the entire order or per product.
The coupon codes have an expiration date which is communicated in combination with the code.
Each coupon code can only be used once.
You cannot combine two coupon codes at the same time.
Enter your code in the box shown in your shopping cart.
The shopping cart will display the discount amount.
At 50five, you have 55 days to try our products. In addition to this trial period, all the devices you buy at 50five come with a legal warranty.
In addition to what we have defined in our terms and conditions the following applies.
Within those 55 days, you can return the product to us for free if:
- it is not damaged.
- we receive it in its original package
You will get a refund once the device has arrived at our warehouse in its original state.
The warranty starts at the date of transfer of risk. During your warranty period, in case your product is defective, you can return your device if the damage has not been caused intentionally or the device misused intentionally.
If that is the case, we will replace your device.
For private customers, the warranty on our products in at least 24 months, starting from the transfer of risk date. Please keep your invoice (either on paper or the electronic version) as proof of purchase. Some products are subject to a longer warranty period, check the product details.
If you are a business customer, a warranty of 12 months is applicable for every purchase, unless a different period of warranty is mentioned on the website.
You can file a complaint with our customer service.
To ensure quick solution to your complaint, please fill in the complaint form and attach the proof of purchase (for example, a copy of the invoice). Most of the time, we can repair, replace, send a technician or provide another solution once we have received all the information.
Based on this information, we will contact you.
In addition to what is stated in our terms and conditions the following applies:
You have the right within 55 days, for any reason, to return an item (right of withdrawal). Within this period and unless otherwise stated, you can inspect and evaluate the product as one would do in a physical store.
The return policy will expire after 55 days, starting from the day:
- on which you received the article.
- for orders of multiple items delivered separately: when you received the last article.
for an article consisting of several parts: when you receive the last part.<Furthermore, an order can only be returned if:
- the article is complete, with all accessories (including batteries);
- it is in original condition and returned in the original packaging;
Good to know:
- the amount will be refunded in full.
- the return policy does not apply to articles which have been used improperly, overloaded deliberately or tested abnormally.
- you may be held liable for any depreciation in value that arises because you've used an article in any other way than you would have done in a shop prior to purchase.