50five, your first stop shop
Questions? Contact us!
Our customer service is here 7 days a week to answer any question.
We're happy to help you with questions and advice about any smart home product, before or after purchase. If you need more in-depth assistance, one of our experts will contact you to discuss it by phone.
Order and Delivery
If possible, the courier will leave the package with your neighbour.
Otherwise, he will leave a notification card in the mailbox and drop off your parcel at the nearest GLS ParcelShop.
All prices listed in our shop include VAT. Shipping is free, and returns within 55 days are free. Orders placed before 8:00 PM are dispatched the same day. In short, the price shown is the total price.
There are different types of coupon codes: a discount can exist of a percentage or a certain amount of money. The code could be a discount on the entire order or per product.
The coupon codes have an expiration date which is communicated in combination with the code.
Each coupon code can only be used once.
You cannot combine two coupon codes at the same time.
Enter your code in the box shown in your shopping cart.
The shopping cart will display the discount amount.
At 50five, you have 55 days to try our products. In addition to this trial period, all the devices you buy at 50five come with a legal warranty.
In addition to what we have defined in our terms and conditions the following applies.
Within those 55 days, you can return the product to us for free if:
- it is not damaged.
- we receive it in its original package
You will get a refund once the device has arrived at our warehouse in its original state.
The warranty starts at the date of transfer of risk. During your warranty period, in case your product is defective, you can return your device if the damage has not been caused intentionally or the device misused intentionally.
If that is the case, we will replace your device.
For private customers, the warranty on our products in at least 24 months, starting from the transfer of risk date. Please keep your invoice (either on paper or the electronic version) as proof of purchase. Some products are subject to a longer warranty period, check the product details.
If you are a business customer, a warranty of 12 months is applicable for every purchase, unless a different period of warranty is mentioned on the website.
Returns and complaints
Please let our customer service team know about any defects or other complaints, and we’ll be happy to help. You can reach us by telephone at 0330 777 27 55 or by submitting the contact form on our website. We will contact you back within 14 days.
If you contact us online, please be sure to include your order number and contact information so we can assist you as quickly as possible. Our customer service team will work with you to determine the best path forward, whether it’s a repair, replacement, sending an installer, or another solution.
You can return your purchase for any reason within 55 days of receiving the items. If you’d like to return something, please let us know by phone, email, or submitting the contact form on our website. Please include your order number so we can assist you as quickly as possible.
Your right to return a product expires 55 days from the day you received it.
- For orders of multiple products that were delivered separately: 55 days from the day you received the last product
- For products that consist of several parts that were delivered separately: 55 days from when you received the last part
Once you have informed us of the return, please ensure it is posted within 14 days.
We prefer that you use the original packaging when returning an item. Please include the original packing slip if possible.
- No packing slip? Write or print out your name, order number, and contact information, and include it in the package.
- No original packaging? Pack your purchase securely in another box.
Once you have notified us of your return, we will send you a pre-paid return label. If you choose not to use the provided return label, you are responsible for the shipping costs.
The pre-paid return label contains a Track & Trace number, so you can keep track of your shipment. If you choose not to use the provided return label, you are shipping at your own risk.
Our return policy does not apply to products that have been used incorrectly, intentionally overloaded, or abnormally tested. You may be responsible for any loss of value that occurs from using the product differently than intended.
If you do not use our pre-paid return label, please use the following address:
MCS Fulfilment BV
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Monday – Friday: 7:00 - 21:00
Saturday – Sunday: 8:00 - 17:00